Within 5 working days.
Within 10 working days.
Rest of the World***
Within 10 working days
Provided by ELTA
*Duty & Tax charge
Customs Duty is a tariff or tax imposed on goods when transported across international borders.
This charge is for shipments outside the EU and is billed to the receiver.
Return & Exchange Policy
In order for returns to be accepted, items must be in perfect condition. The items can be returned within 15 days of the order’s delivery date. If the reason for returning a product is due to a company’s error, we undertake the cost of the product return. If the courier fails to deliver the product, then the courier company undertakes the cost of return. If there was no technical problem and you would like to return your order for personal reasons, then you have to cover the shipping costs.
Refunds will be processed as soon as the returned items undergo quality control. Refunds can only be remitted to the initial credit card, Paypal or bank account used for the order transaction. Processing time may vary depending on the bank or credit card company.
Feel free to contact us at firstname.lastname@example.org for any additional information.